Refund Policy

A refund or credit may apply for duplicate charges, technical billing errors, clearly fake requests, unsupported files that made a request unusable, or leads that were materially misrepresented by the system.

Requests should be raised promptly with the lead ID, reason and any relevant evidence.

Refunds usually do not apply because a customer does not proceed, does not respond, accepts another quote, negotiates a lower price or changes the scope after contact.

A genuine opportunity can still be commercially unsuccessful.

We review available request details, timestamps, customer information, provider notes and system records before deciding whether to credit, refund or reject the claim.

Repeated refund claims may trigger extra account review where they suggest poor service fit, weak coverage settings or misuse.